Complaints Procedure

We endeavour to provide the best of service to our clients, but should you become concerned about the service provided by Starford, you should contact founder Julie Jones as soon as possible to initiate a resolution to the problem:

Telephone:  01342 347063  

Mobile:        07480 010600  

Email:         julie.jones@starfordlegalhr.com  

Problems can often be resolved efficiently by contacting Julie Jones in the first instance. If you are not satisfied at this point, your formal complaint will be registered in the Starford Complaints Register and will be investigated promptly. Receipt of your complaint will be acknowledged within 24 hrs and a response will be delivered to you within 14 days of receipt.

If the complaint about Starford’s level of service is not resolved to your satisfaction, the Legal Ombudsman will be able to assist you: https://www.legalombudsman.org.uk/information-centre/consumer-resources/bringing-a-complaint-to-us/

General Enquiries:  0300 555 0333

Address:                  Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

Email:                      enquiries@legalombudsman.org.uk

Where you feel Starford may have breached Solicitors Regulation Authority (SRA) Principles, a complaint may be directed to the SRA at: 

https://www.sra.org.uk/consumers/problems/report-solicitor/.

SRA Contact Centre: 0370 606 2555